ramli88 Privacy Policy

1. Who We Are and How to Contact Us

ramli88 is an online casino and sports betting platform operating at ramli88.net, designed and optimised for Malaysian players. For the purposes of this Privacy Policy, ramli88 acts as the data controller in respect of personal data collected through the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our data protection team. You may reach us by email at [email protected]. Please note this address is for written correspondence only and cannot be used as a clickable link.

2. Data We Collect

ramli88 collects the following categories of personal data from Players:

• Identity Data: Full name, date of birth, nationality, and government-issued identification number (where required for verification purposes);
• Contact Data: Email address, telephone number, and residential address;
• Account Data: Username, hashed password, account registration date, and account status;
• Financial Data: Payment method details (e-wallet identifiers, bank account numbers), transaction history, deposit amounts, withdrawal requests, and wallet balance records. ramli88 does not store full card numbers — payment card details are handled exclusively by our licensed payment processors;
• Gaming Data: Bets placed, games played, session durations, win and loss records, bonus history, and responsible gaming tool settings;
• Technical Data: IP address, device type and identifier, browser type and version, operating system, and time-zone setting;
• Usage Data: Navigation patterns within the platform, pages visited, features accessed, and interaction logs;
• Communications Data: Records of correspondence with our customer support team, including live chat transcripts and email exchanges.

3. How We Collect Your Data

ramli88 collects personal data through the following means:

• Direct Interactions: Data you provide when you register an Account, complete identity verification, make a deposit, request a withdrawal, contact support, or respond to a survey or promotion;
• Automated Technologies: Data collected automatically as you navigate the platform, including via cookies, server logs, and similar tracking technologies described in Section 5;
• Third-Party Sources: Data received from payment processors (to confirm transaction completion), identity verification services (to confirm age and identity), and fraud prevention services (to flag suspicious activity).

4. Purposes and Legal Basis for Processing

ramli88 processes your personal data for the following purposes, each supported by a lawful basis:

• Account Management and Service Delivery — to register your Account, authenticate your identity at login, process deposits and withdrawals, and provide you with access to the gaming and betting catalogue. Legal basis: performance of contract;
• Regulatory Compliance and AML Obligations — to conduct know-your-customer (KYC) checks, verify age eligibility (21+), and fulfil anti-money laundering reporting obligations. Legal basis: legal obligation;
• Fraud Prevention and Security — to detect, investigate, and prevent fraudulent activity, account abuse, and security breaches. Legal basis: legitimate interests;
• Responsible Gaming Monitoring — to identify patterns of problematic gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off requests. Legal basis: legal obligation and legitimate interests;
• Platform Improvement — to analyse usage data, improve platform performance, and optimise the player experience for Malaysian users. Legal basis: legitimate interests;
• Marketing Communications — to send promotional emails, bonus notifications, and platform updates to Players who have opted in to receive such communications. Legal basis: consent. You may withdraw consent at any time by contacting support.

5. Cookies and Tracking Technologies

ramli88 uses cookies and similar tracking technologies to operate the platform effectively and to improve the player experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during a visit. They cannot be disabled without impairing platform functionality;
• Performance Cookies: Collect anonymised data about how Players use the platform — which pages are visited most, where errors occur — to help us improve performance;
• Functionality Cookies: Remember your preferences such as language settings and preferred display options;
• Analytics Cookies: Used to understand aggregate player behaviour and platform usage patterns. No personally identifiable information is shared with analytics providers in a form that identifies you as an individual.

You may manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect platform functionality. Continued use of ramli88 following the display of our cookie notice constitutes consent to our use of non-essential cookies.

6. Disclosure of Your Data to Third Parties

ramli88 does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment Processors: Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and USDT payment infrastructure providers, for the purpose of processing deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and age verification services engaged to satisfy our regulatory obligations;
• Fraud Prevention and AML Services: Specialist providers that assist in detecting and preventing financial crime and account abuse;
• Game Content Providers: Casino game studios (such as PG Soft, Pragmatic Play, and Evolution Gaming) receive anonymised session data necessary for game delivery — they do not receive your full personal profile;
• Regulatory and Law Enforcement Authorities: Where we are legally required to disclose data in response to a lawful request from a competent authority.

All third-party service providers engaged by ramli88 are subject to contractual data processing obligations that require them to handle your data securely and only for the purposes for which it was shared.

7. International Data Transfers

Some of the third parties with whom ramli88 shares data operate outside of Malaysia. Where personal data is transferred internationally, ramli88 ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection standards equivalent to those applicable in Malaysia under the Personal Data Protection Act 2010 (PDPA).

8. Data Retention

ramli88 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including the following minimum retention periods:

• Account and identity data is retained for a minimum of five years following the closure of the Account, to satisfy anti-money laundering and regulatory record-keeping requirements;
• Transaction records are retained for a minimum of seven years in accordance with financial record-keeping obligations;
• Support correspondence is retained for a minimum of two years following the resolution of the relevant matter;
• Marketing consent records are retained until consent is withdrawn, plus a further one year for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Security of Your Personal Data

ramli88 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, hashed storage of account passwords, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of platform infrastructure.

10. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in respect of your personal data held by ramli88:

• Right of Access: You may request a copy of the personal data we hold about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to overriding legal retention obligations;
• Right to Restrict Processing: You may request that we limit our processing of your data in specific circumstances;
• Right to Data Portability: You may request that data you have provided to ramli88 be transferred to you in a structured, commonly used format;
• Right to Object: You may object to processing of your personal data based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days. We may need to verify your identity before processing a data rights request.

11. Responsible Gaming and Data Use

ramli88 uses gaming activity data — including bet frequency, session length, and deposit patterns — for responsible gaming monitoring purposes. This processing is in Players' interests and in fulfilment of our regulatory obligations. Where our systems identify patterns consistent with problem gambling, we may take proactive steps including contacting the Player or imposing temporary account restrictions. For full information about responsible gaming tools available at ramli88, please visit our Responsible Gaming page.

12. Children and Minors

13. Changes to This Privacy Policy

ramli88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered Players by email to the address on file or via a prominent notice on the platform. The revised Privacy Policy will be effective from the date it is published at ramli88.net/privacy-policy. Continued use of the platform after the effective date of any revision constitutes acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how ramli88 handles your personal data.